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Broker","created_at":"2018-04-10T19:52:13.631-07:00","updated_at":"2026-10-05T14:15:03.735-07:00","position":5,"description":null,"showcase":false,"start_date":null,"id":"5r3x737cc686","page_id":"pdv1y4ymtslx","group_id":null}]},{"name":"Website and services partially unavailable due to high database load","status":"resolved","created_at":"2026-10-05T13:11:00.000-07:00","updated_at":"2026-10-05T13:53:12.757-07:00","monitoring_at":null,"resolved_at":"2026-10-05T13:11:00.000-07:00","impact":"major","shortlink":"https://stspg.io/y0fcz8ysvmnh","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-10-05T13:38:18.455-07:00","reminder_intervals":null,"id":"8mnxqntmv8zd","page_id":"pdv1y4ymtslx","incident_updates":[{"status":"resolved","body":"Due to high database load, the Expo website and several services including submitting CI/CD jobs, build jobs, and store submissions were partially unavailable. The issue has subsided as of 1:30PM PT and we are continuing to diagnose the root cause and monitor the health of the services.","created_at":"2026-10-05T13:38:18.516-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-05T13:38:18.516-07:00","display_at":"2026-10-05T13:11:00.000-07:00","deliver_notifications":false,"tweet_id":null,"id":"mmj9f3hftfwq","incident_id":"8mnxqntmv8zd","custom_tweet":null,"affected_components":null}],"postmortem_body":"The primary database was under high CPU load from 1:11PM-1:29PM PT. The impact of this is that our website and API were partially unavailable \\(more precisely, at 80-90% availability\\) during that time.\n\n### Scope\n\nWhat was affected: This affected most services including the website, builds, submissions, CI/CD jobs, and publishing updates.\n\nWhat wasn’t affected: Serving updates to end users maintained 100.000% availability. App performance measurements sent to Observe were also unaffected.\n\n### Root cause analysis\n\nAn internal orchestrator service used to update the state of CI/CD jobs, including build jobs and store submission jobs, was updated to retry upon application-level failures. We are investigating more thoroughly and currently believe this led to a cascade of retries that caused more failures once the database was under more load than it could handle.\n\n### Remediation\n\nThe commit that changed retry behavior was rolled back and we are clearing the queue of retries.\n\nFor a more robust solution, the internal orchestrator must gracefully handle backpressure from the application server and database, and to apply more backoff.","postmortem_body_last_updated_at":"2026-10-05T13:53:11.917-07:00","postmortem_ignored":false,"postmortem_published_at":"2026-10-05T13:53:11.917-07:00","postmortem_notified_subscribers":false,"postmortem_notified_twitter":true,"components":[]},{"name":"EAS Update cache issue for rollout updates","status":"resolved","created_at":"2026-09-23T16:37:19.344-07:00","updated_at":"2026-09-23T20:11:25.995-07:00","monitoring_at":"2026-09-23T17:55:30.857-07:00","resolved_at":"2026-09-23T20:11:25.978-07:00","impact":"minor","shortlink":"https://stspg.io/v6trf3l1m0zk","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"minor","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-23T16:37:19.335-07:00","reminder_intervals":null,"id":"gxfft0rhpsjb","page_id":"pdv1y4ymtslx","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-09-23T20:11:25.978-07:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-09-23T20:11:25.978-07:00","display_at":"2026-09-23T20:11:25.978-07:00","deliver_notifications":true,"tweet_id":null,"id":"q13vf679kj0p","incident_id":"gxfft0rhpsjb","custom_tweet":null,"affected_components":[{"code":"3n42xhggxjzn","name":"Expo Application Services - EAS Update","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2026-09-23T17:55:30.857-07:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-09-23T17:55:30.857-07:00","display_at":"2026-09-23T17:55:30.857-07:00","deliver_notifications":true,"tweet_id":null,"id":"n7q2cgl701r3","incident_id":"gxfft0rhpsjb","custom_tweet":null,"affected_components":[{"code":"3n42xhggxjzn","name":"Expo Application Services - EAS Update","old_status":"operational","new_status":"operational"}]},{"status":"identified","body":"The issue has been identified and a fix is being implemented.","created_at":"2026-09-23T17:13:05.005-07:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-09-23T17:13:05.005-07:00","display_at":"2026-09-23T17:13:05.005-07:00","deliver_notifications":true,"tweet_id":null,"id":"bd45ywnmsn91","incident_id":"gxfft0rhpsjb","custom_tweet":null,"affected_components":[{"code":"3n42xhggxjzn","name":"Expo Application Services - EAS Update","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating this issue.","created_at":"2026-09-23T16:37:19.388-07:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-09-23T16:37:19.388-07:00","display_at":"2026-09-23T16:37:19.388-07:00","deliver_notifications":true,"tweet_id":null,"id":"jmms5pr58rcq","incident_id":"gxfft0rhpsjb","custom_tweet":null,"affected_components":[{"code":"3n42xhggxjzn","name":"Expo Application Services - EAS Update","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"EAS Update","created_at":"2021-12-21T15:17:02.744-08:00","updated_at":"2026-09-01T10:30:16.888-07:00","position":3,"description":"The service that client apps check to see whether an update is available","showcase":true,"start_date":"2021-12-21T00:00:00.000-08:00","id":"3n42xhggxjzn","page_id":"pdv1y4ymtslx","group_id":"5kv3f3nkl3jc"}]},{"name":"Elevated rate of failed iOS submissions","status":"resolved","created_at":"2026-09-21T14:18:38.707-07:00","updated_at":"2026-09-21T23:42:32.675-07:00","monitoring_at":"2026-09-21T14:32:51.605-07:00","resolved_at":"2026-09-21T23:42:32.658-07:00","impact":"major","shortlink":"https://stspg.io/gkch7hnr7m46","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-21T14:18:38.690-07:00","reminder_intervals":null,"id":"70jnyzrmmcyl","page_id":"pdv1y4ymtslx","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-09-21T23:42:32.658-07:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-09-21T23:42:32.658-07:00","display_at":"2026-09-21T23:42:32.658-07:00","deliver_notifications":true,"tweet_id":null,"id":"zsswt6mm0s9m","incident_id":"70jnyzrmmcyl","custom_tweet":null,"affected_components":[{"code":"2066p0jgp4cy","name":"Third-Party Services - Apple Developer APIs","old_status":"operational","new_status":"operational"},{"code":"5tvxb9h5spzl","name":"Expo Application Services - EAS Submit","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"The errors from the 3rd party API have stopped. Submissions look healthy!","created_at":"2026-09-21T14:32:51.605-07:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-09-21T14:32:51.605-07:00","display_at":"2026-09-21T14:32:51.605-07:00","deliver_notifications":true,"tweet_id":null,"id":"g8l7h064lnnl","incident_id":"70jnyzrmmcyl","custom_tweet":null,"affected_components":[{"code":"2066p0jgp4cy","name":"Third-Party Services - Apple Developer APIs","old_status":"partial_outage","new_status":"operational"},{"code":"5tvxb9h5spzl","name":"Expo Application Services - EAS Submit","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"We're again seeing an elevated rate of iOS submissions failing. Our logs still point to a failing App Store Connect API (502 bad gateway response status code).","created_at":"2026-09-21T14:18:38.814-07:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-09-21T14:18:38.814-07:00","display_at":"2026-09-21T14:18:38.814-07:00","deliver_notifications":true,"tweet_id":null,"id":"snq7ryj4np11","incident_id":"70jnyzrmmcyl","custom_tweet":null,"affected_components":[{"code":"2066p0jgp4cy","name":"Third-Party Services - Apple Developer APIs","old_status":"operational","new_status":"partial_outage"},{"code":"5tvxb9h5spzl","name":"Expo Application Services - EAS Submit","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"EAS Submit","created_at":"2021-03-18T10:53:20.835-07:00","updated_at":"2026-10-22T22:00:08.170-07:00","position":2,"description":"EAS Submit is a hosted service for uploading and submitting your app binaries to the Apple App Store and Google Play Store","showcase":true,"start_date":"2021-03-18T00:00:00.000-07:00","id":"5tvxb9h5spzl","page_id":"pdv1y4ymtslx","group_id":"5kv3f3nkl3jc"},{"status":"operational","name":"Apple Developer APIs","created_at":"2021-08-23T15:05:28.142-07:00","updated_at":"2026-10-16T09:44:22.899-07:00","position":13,"description":"App Store Connect and other APIs for interacting with provisioning profiles, certificates, capabilities, and so on.","showcase":true,"start_date":"2021-08-20T00:00:00.000-07:00","id":"2066p0jgp4cy","page_id":"pdv1y4ymtslx","group_id":"nyh0tnswbwv0"}]},{"name":"Elevated rate of failed iOS submissions","status":"resolved","created_at":"2026-09-21T13:26:52.195-07:00","updated_at":"2026-09-21T13:41:16.843-07:00","monitoring_at":"2026-09-21T13:31:40.514-07:00","resolved_at":"2026-09-21T13:41:16.826-07:00","impact":"major","shortlink":"https://stspg.io/m52nh63d4fwb","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-21T13:26:52.181-07:00","reminder_intervals":null,"id":"xjzrnzxjf2nn","page_id":"pdv1y4ymtslx","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-09-21T13:41:16.826-07:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-09-21T13:41:16.826-07:00","display_at":"2026-09-21T13:41:16.826-07:00","deliver_notifications":true,"tweet_id":null,"id":"p526zywt50f9","incident_id":"xjzrnzxjf2nn","custom_tweet":null,"affected_components":[{"code":"2066p0jgp4cy","name":"Third-Party Services - Apple Developer APIs","old_status":"operational","new_status":"operational"},{"code":"5tvxb9h5spzl","name":"Expo Application Services - EAS Submit","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"It looks like the 3rd party API is healthy again. We're going to keep monitoring.","created_at":"2026-09-21T13:31:40.514-07:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-09-21T13:31:40.514-07:00","display_at":"2026-09-21T13:31:40.514-07:00","deliver_notifications":true,"tweet_id":null,"id":"rt8cgwwg1z60","incident_id":"xjzrnzxjf2nn","custom_tweet":null,"affected_components":[{"code":"2066p0jgp4cy","name":"Third-Party Services - Apple Developer APIs","old_status":"partial_outage","new_status":"operational"},{"code":"5tvxb9h5spzl","name":"Expo Application Services - EAS Submit","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"We're seeing an elevated rate of iOS submissions failing. Our logs point to a failing App Store Connect API (502 bad gateway response status code).","created_at":"2026-09-21T13:26:52.302-07:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-09-21T13:26:52.302-07:00","display_at":"2026-09-21T13:26:52.302-07:00","deliver_notifications":true,"tweet_id":null,"id":"1smrskwbtyt3","incident_id":"xjzrnzxjf2nn","custom_tweet":null,"affected_components":[{"code":"2066p0jgp4cy","name":"Third-Party Services - Apple Developer APIs","old_status":"operational","new_status":"partial_outage"},{"code":"5tvxb9h5spzl","name":"Expo Application Services - EAS Submit","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"EAS Submit","created_at":"2021-03-18T10:53:20.835-07:00","updated_at":"2026-10-22T22:00:08.170-07:00","position":2,"description":"EAS Submit is a hosted service for uploading and submitting your app binaries to the Apple App Store and Google Play Store","showcase":true,"start_date":"2021-03-18T00:00:00.000-07:00","id":"5tvxb9h5spzl","page_id":"pdv1y4ymtslx","group_id":"5kv3f3nkl3jc"},{"status":"operational","name":"Apple Developer APIs","created_at":"2021-08-23T15:05:28.142-07:00","updated_at":"2026-10-16T09:44:22.899-07:00","position":13,"description":"App Store Connect and other APIs for interacting with provisioning profiles, certificates, capabilities, and so on.","showcase":true,"start_date":"2021-08-20T00:00:00.000-07:00","id":"2066p0jgp4cy","page_id":"pdv1y4ymtslx","group_id":"nyh0tnswbwv0"}]},{"name":"Elevated queue times for Android Builds, Submissions, and Workflows","status":"resolved","created_at":"2026-09-18T05:43:13.612-07:00","updated_at":"2026-09-18T08:31:26.535-07:00","monitoring_at":"2026-09-18T06:01:14.009-07:00","resolved_at":"2026-09-18T08:31:26.517-07:00","impact":"minor","shortlink":"https://stspg.io/8tgxfx4z1zwf","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-18T05:43:13.596-07:00","reminder_intervals":null,"id":"6lzb5jzhzqrv","page_id":"pdv1y4ymtslx","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-09-18T08:31:26.517-07:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-09-18T08:31:26.517-07:00","display_at":"2026-09-18T08:31:26.517-07:00","deliver_notifications":true,"tweet_id":null,"id":"9khmdt01x6xz","incident_id":"6lzb5jzhzqrv","custom_tweet":null,"affected_components":[{"code":"4w39p0dfmnxx","name":"Expo Application Services - EAS Build","old_status":"degraded_performance","new_status":"operational"},{"code":"5tvxb9h5spzl","name":"Expo Application Services - EAS Submit","old_status":"degraded_performance","new_status":"operational"},{"code":"h4515zwrhqm0","name":"Expo Application Services - EAS Workflows","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2026-09-18T06:01:14.009-07:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-09-18T06:01:14.009-07:00","display_at":"2026-09-18T06:01:14.009-07:00","deliver_notifications":true,"tweet_id":null,"id":"yz3p81wyx0gw","incident_id":"6lzb5jzhzqrv","custom_tweet":null,"affected_components":[{"code":"4w39p0dfmnxx","name":"Expo Application Services - EAS Build","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"5tvxb9h5spzl","name":"Expo Application Services - EAS Submit","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"h4515zwrhqm0","name":"Expo Application Services - EAS Workflows","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"The issue has been identified and a fix is being implemented.","created_at":"2026-09-18T05:53:27.333-07:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-09-18T05:53:27.333-07:00","display_at":"2026-09-18T05:53:27.333-07:00","deliver_notifications":true,"tweet_id":null,"id":"3kswxs128dbc","incident_id":"6lzb5jzhzqrv","custom_tweet":null,"affected_components":[{"code":"4w39p0dfmnxx","name":"Expo Application Services - EAS Build","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"5tvxb9h5spzl","name":"Expo Application Services - EAS Submit","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"h4515zwrhqm0","name":"Expo Application Services - EAS Workflows","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are currently investigating this issue.","created_at":"2026-09-18T05:43:13.773-07:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-09-18T05:43:13.773-07:00","display_at":"2026-09-18T05:43:13.773-07:00","deliver_notifications":true,"tweet_id":null,"id":"s6k5nb9s2cw9","incident_id":"6lzb5jzhzqrv","custom_tweet":null,"affected_components":[{"code":"4w39p0dfmnxx","name":"Expo Application Services - EAS Build","old_status":"operational","new_status":"degraded_performance"},{"code":"5tvxb9h5spzl","name":"Expo Application Services - EAS Submit","old_status":"operational","new_status":"degraded_performance"},{"code":"h4515zwrhqm0","name":"Expo Application Services - EAS Workflows","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"EAS Build","created_at":"2021-03-18T10:52:18.303-07:00","updated_at":"2026-10-22T22:00:07.616-07:00","position":1,"description":"EAS Build is a hosted service for building and signing app binaries for your Expo and React Native projects.","showcase":true,"start_date":"2021-03-18T00:00:00.000-07:00","id":"4w39p0dfmnxx","page_id":"pdv1y4ymtslx","group_id":"5kv3f3nkl3jc"},{"status":"operational","name":"EAS Submit","created_at":"2021-03-18T10:53:20.835-07:00","updated_at":"2026-10-22T22:00:08.170-07:00","position":2,"description":"EAS Submit is a hosted service for uploading and submitting your app binaries to the Apple App Store and Google Play Store","showcase":true,"start_date":"2021-03-18T00:00:00.000-07:00","id":"5tvxb9h5spzl","page_id":"pdv1y4ymtslx","group_id":"5kv3f3nkl3jc"},{"status":"operational","name":"EAS Workflows","created_at":"2025-03-06T14:18:30.519-08:00","updated_at":"2026-10-22T22:00:08.764-07:00","position":5,"description":"EAS Workflows is a hosted CI/CD service for building, testing, deploying, and customizable tasks for your development pipelies.","showcase":true,"start_date":"2025-03-06T00:00:00.000-08:00","id":"h4515zwrhqm0","page_id":"pdv1y4ymtslx","group_id":"5kv3f3nkl3jc"}]}]
}